Australia
FREE SHIPPING when you spend over $150!
CD / DVD / Blu Ray shipping from $ 5.50
Vinyl shipping from $ 9.95 - (All Vinyl records are shipped in our custom mailers to ensure safe delivery)
Delivery time
We aim to have all Australian orders shipped within 7 - 10 business day.
If you are concerned about the dispatch of your order please email us with your full name and order number and we will look into your delivery immediately.
Postage Times: Please understand that our "Handling time" does not include Postage times to your location are as per the Australia Post & Sendle websites. If your item does not have a tracking number assigned, it may mean it has been sent by standard parcel post with Australia Post and does not coming with a tracking number. If you require a tracking number for your order please contact us for further payment.
Handling Time
PLEASE NOTE & UNDERSTAND: Although we do have a Click & Collect Distribution Centre open to the public at 9/20 Bailey Crescent, Southport QLD, we carry a VERY LARGE depth of catalog and many of our items are located in our warehouse/s.
ALL ITEMS that are WAREHOUSE items on our website are subject to a handling period. Please allow 7-10 business days for your order to be processed and for the tracking to update. Pick up dates attached to tracking numbers are a guideline ONLY.
Packaging
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you have specified combined shipping. If this occurs there is no additional shipping charge to you and the remaining items within your order will follow shortly.
Tracking your order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post or Sendle.
Australia Post tracking
Sendle tracking
If you are not home at the time of delivery, for your convenience, your parcel may be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local collection point based on the delivery company.
Returns & Replacements
We guarantee your satisfaction with all Atlantis Music merchandise. If you receive damaged, defective, or incorrect item(s) from Atlantis Music , you may return the product(s) within 14 days of delivery. When we receive the item(s) and verify the return of product(s), we will send you a replacement(s) or issue a full refund, including shipping and handling.
Please choose carefully when ordering on Atlantis Music . Once you have ordered the item, you are committed to the purchase unless you have good reason to cancel. In accordance with new laws from the Department of Fair Trading - you are not automatically entitled to a refund if you simply change your mind or you later discover that you made the wrong choice. You are entitled to a refund if the item you bought is: not of acceptable quality or does not match the description.
Returns Procedure:
If you are to arrange for your goods to be returned please follow the procedure outlined below :-
Please contact us at: info@atlantismusic.com.au with your intention to return the goods stating your order number and the item(s) you would like to return and the reason why. A representative of our Customer Service Team will get back to you with instructions on how to return the item(s).
Please pack item(s) with original packaging if possible.
Price Match Guarantee
To request a price match please email pricematch@atlantismusic.com.au
Our promise is to always offer the very best prices while providing the highest standard of customer service. Should you find a lower price for the same product elsewhere we’ll match it!
That's why you can shop with confidence at Atlantis Music.
How does it works?
If you notice an identical product is cheaper on another website, email pricematch@atlantismusic.com.au with a link to the competitor and our product page.
We’ll match it and email you back asap a promo code to buy that product online with us!
The rules:
The product must be identical and in stock
It must be an Australian based website
*We reserve the right to not provide a price match at our discretion.
More info
