Returns

Returns & Replacements

We guarantee your satisfaction with all Atlantis Music merchandise. If you receive damaged, defective, or incorrect item(s) from Atlantis Music , you may return the product(s) within 14 days of delivery. When we receive the item(s) and verify the return of product(s), we will send you a replacement(s) or issue a full refund, including shipping and handling.
Please choose carefully when ordering on Atlantis Music . Once you have ordered the item, you are committed to the purchase unless you have good reason to cancel. In accordance with new laws from the Department of Fair Trading - you are not automatically entitled to a refund if you simply change your mind or you later discover that you made the wrong choice. You are entitled to a refund if the item you bought is: not of acceptable quality or does not match the description.

Returns Procedure:
If you are to arrange for your goods to be returned please follow the procedure outlined below :-
Please contact us at: info@atlantismusic.com.au with your intention to return the goods stating your order number and the item(s) you would like to return and the reason why. A representative of our Customer Service Team will get back to you with instructions on how to return the item(s).
Please pack item(s) with original packaging if possible.