FAQs

Is your site secure?

Yes. From the point where you enter sensitive information (your address and credit card details) the site becomes secure, this is at the check out.

Do you accept money orders or cheques?

Yes we do. We accept Australian money orders and cheques made payable to Atlantis Music in AUSTRALIAN DOLLARS ONLY.

What is your returns policy?

We will accept returns only if the item that we sent you is not the item that you ordered on the site or if the item is faulty. APPROVAL FOR A RETURN MUST BE GRANTED FIRST.  For more information see our TERMS & CONDITIONS page.

If I have ordered an out of stock item and it has been longer than the time stated on the site does this mean its unavailable?

It's sometimes possible for an item to take longer than the estimated time to arrive. If our supplier does not have it in stock it may take them a while to fill our order. We ask that you be patient, but if you have had something on order for longer than the estimated time and you would like to cancel it, just let us know and we'll see what we can do.

How can I tell if it's in stock?

If it is in stock it will show availability: In-Stock otherwise you will see  availability: Pre-Order.

Is everything listed on your site available?

We try and keep as up to date with all our suppliers databases, unfortunately they don't. From time to time an item will be listed that is no longer available, if we are aware of this we will let you know as soon as we receive your order. All in stock items are available to ship immediately.

How long will my item take to arrive if it was in stock when I placed my order?

Usually, an item shipped to a destination within Australia should only take 5 working days, we do not ship out on weekends. Overseas customers usually receive their packages within two weeks, but could possibly take an extra week or two depending on the time of the year .

Can I pay with cash?

You can send cash payment to our mailing address PO Box 663 SOUTHPORT QLD 4215 AUSTRALIA (IN AUSTRALIAN DOLLARS or US DOLLAR EQUIVALENT PLUS 10%) but we will not be held responsible if the cash does not reach us.

Do you have tracklistings for items?

Tracklistings are something that we are currently working on and will be available in the next stage upgrade, if you are looking for the track listing on a specific item please let us know and we will try to provide it to you.

Some DVDs do not list the region how can I tell which region is which?

Please e-mail us and we will let you know which format the disc is in.

You have listed a second hand item that is selling for the same price as a new copy! What gives?

This is something that we are currently working on, however it can also be a discontinued format from another territory, contact us and we will happily discuss this with you.

What payment methods do you accept?

We accept the following credit cards: VISA, MASTERCARD and AMERICAN EXPRESS. We also accept money orders IN AUSTRALIAN DOLLARS ONLY!
Consignment
Atlantis Music is proud to stock local independent artists on consignment basis in store. Please contact store before you bring in your release, there's a few details we need to give you.